Notice of Opportunity for Grievance Hearing

You have been denied service on facilities of Wichita Transit, a department of the City of Wichita. This denial is based upon established Wichita Transit rules. Those rules allow you an opportunity to question that decision using the format described below. The City of Wichita does not discriminate on the basis of disability in access to, admission to or in operations of its programs, services, or activities. This notice is provided as required by Title II of The Americans With Disabilities Act of 1990.

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in practices and policies or the provision of services, activities, programs, or benefits by the City of Wichita.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Forrest Nagley, Wichita Transit ADA Coordinator
(316) 352-4806 (Voice)
(316) 337-9476 (TTY)
777 E. Waterman
Wichita, Kansas 67202

The Wichita Transit ADA Coordinator will forward the complaint to the City’s general ADA Coordinator who shall, within 15 calendar days after receipt of the complaint, meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after this meeting, the City’s general ADA Coordinator will response in writing, and, where appropriate, in a format accessible to the complainant, such as large print or audio tape. The response will explain the position of the City of Wichita and offer options for substantive resolution of the complaint.

Wichita Transit will provide free transportation to and from the hearing. A single "no show" for transportation to a hearing will be recorded as such and the hearing re-scheduled. The 15-day requirement does not apply to the date for a rescheduled hearing. A second "no show" for hearing transportation will be deemed a waiver of the hearing previously requested.

If the parties cannot resolve the situation from which the complaint stems within 15 calendar days of issuance of the City’s general ADA Coordinator’s response, the general ADA Coordinator shall issue a decision upholding or reversing the denial of service, which shall be considered a final order. Appeal of this decision is available under KSA 60-2101(d).

All written complaints received by the City’s general ADA Coordinator and responses from the ADA Coordinator will be kept by the City of Wichita for at least 3 years.

Questions, concerns, complaints or requests for additional information beyond the procedure stated above may be forwarded to the ADA coordinator for Wichita Transit previously noted, or to the City of Wichita’s general ADA Coordinator:

Jeanne Goodvin
(316) 268- 2468 (Voice)
(800) 766-3777 or (800) 766-3711 (TTY)
455 N. Main - 13th Floor
Wichita, Kansas 67202

Individuals who require auxiliary aids and services for effective communication are invited to make those requirements known to the City’s general ADA Coordinator.

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